Privacy, Terms & Conditions

What is Bonhay Therapy

I am Menah Raven-Ellison, an accredited CBT and EMDR therapist. I offer therapy services under the trading name Bonhay Therapy.

You can contact me at menah@bonhaytherapy.com.

Terms of service

You can request a free, no-obligation consultation by completing this form or by emailing me.

If, following this call, we decide we want to work together, I will send you a Therapy Contract for you to sign and return to me. This contract will explain and define the terms of our relationship, including how to pay for, cancel or arrange sessions.

Fees are invoiced for once a month and are paid by bank transfer.

Using this website

By using this website, you agree to the terms on this page. This agreement shall be governed by English law.

Privacy

I understand how important your privacy is. I take care to maintain your confidentiality in accordance with current data protection laws (GDPR, 2018) and the ethical guidelines of British Association for Behavioural & Cognitive Psychotherapies (BABCP). These guidelines have been set up to protect your confidential material and ensure that I always conduct myself with professionalism and integrity.

In order to provide you with the best service possible, I will hold your personal contact details and records of your therapy sessions. Please find below important information about how this information will be held and used.

Your personal information

At the point of booking your initial consultation with me, you will be asked for your personal contact information, for example your name, address, email address and telephone number and you may also choose to share details of the issues you are looking for help with.

Your contact information is stored securely on an encrypted laptop and can only be accessed by me.

In order to be able to fulfill my duty of care to you, in your initial consultation or first treatment session, I will ask you for contact information for your GP and elected Emergency Contact person. These details will be stored securely and will only be accessible to me.

This personal information will be held for the duration of your therapy after which it will be deleted.

Please note that I will need to keep a record of your name and client reference number for seven years after the end of your therapy, so that I can respond effectively to any potential requests regarding your notes and treatment.

I will never pass on your contact details to any third party organisations for the purposes of sales, marketing or research and will never use your personal data for any purposes other than the administration of the therapy service I am providing to you i.e. to arrange, cancel and rearrange appointments and collect payment for sessions.

Your therapy sessions

Everything that you discuss with me is confidential. Confidentiality will only be broken if there is concern about your safety or the safety of someone else or I am instructed to do so by a Court of Law. I will always endeavour to speak to you about this first.

During remote working, I will ensure that I am conducting online and telephone sessions in a quiet, private and confidential setting. I use Zoom video calling platform that offers end to end encryption to ensure maximum privacy. Please note however that I cannot be held responsible for any breaches that occur due to failures in this technology.

I discuss my clinical work with a supervisor. This is to ensure that I am offering you the best service possible. These conversations are bound by confidentiality and you will only be referred to by your first name.

I keep notes of each session. These are anonymised and are stored in a locked filing cabinet or within a password protected file on my laptop. These notes are for my use only and help to keep a track of everything that is being discussed. In line with BABCP guidelines, these notes will be kept securely for up to seven years after your therapy comes to an end. After this time, they will be confidentially destroyed.

If your sessions are paid for or arranged via a third party, (e.g. your employer, a friend, or a family member), other than payment requests, invoices or receipts your therapy information will not be shared. Details about what is discussed in your sessions will remain confidential between us. Any other information can only be shared if you provide your written consent.

Your communications with me

My email account is password protected and only I have access to it.

All phones, tablets and laptops used to respond to your emails are encrypted, fully protected with anti-virus software and password protected.

About this website

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Analytics

This website collects personal data to power our site analytics, including:

Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address

This information may also include details about your use of this website, including clicks, internal link, pages visited, scrolling, searches and timestamps.

I share this information with Squarespace, my website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, my hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge the cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Visitor data

When you buy something on this website, I collect personal information from you to fulfill the order. I may collect information like your:

Billing and shipping address
Details relating to your purchase
Email address
Name
Phone number

I share this information with Squarespace, my online store hosting provider, so that they can provide website services to me. As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

When you submit information to this website via webform, I collect the data requested in the webform in order to track and respond to your submissions. I share this information with Squarespace, my online store hosting provider, so that they can provide website services to me. Depending on how you make payments, your visitor and payment information may also be shared with PayPal or Stripe.

Data Usage

I will only use your email address and telephone number to contact you about your appointments. I may also contact you directly via email in order to share information with you that is pertinent to your therapeutic process.

Your phone number may also be used to issue appointment reminders via text message. You can opt in or out of text updates.

Your rights

Any personal data retained by me is kept in accordance with the GDPR, 2018.

Under these guidelines you have the following rights:

The right to request access to your data: You can request to view the information that I hold about you (contact details, appointment logs etc.) at any time. If during therapy you would like to see your session notes, please let me know]. Should you require a copy of your notes after your therapy has come to an end you can make this request by emailing or calling me.
The right of rectification: At any point during your time using my service or during the seven years thereafter, while I retain your records, you have the right to request amendments to your contact details or session notes. This right can be exercised either by speaking directly to me or by contacting me in writing.
The right to be forgotten: You can request that I delete and confidentially destroy the information that I hold about you and your sessions at any time. This request can be made by contacting me.

Instances where I would not be able to comply with your request are as follows:

a) It is necessary for me to retain these records in order to continue providing an effective service

b) I am compelled to retain these records by a Court of Law

c) I require these records in order to establish, exercise or defend legal claims

Consent

When you book your first session with me, you will be provided with a therapy contract and asked to give a digital signature to confirm that you consent to the storage and processing of your personal data for the purposes of providing therapeutic services.

You are entitled to withdraw this consent at any time and can do so by emailing me at menah@bonhaytherapy.com.

Breaches of data protection

In the event of any breach of my data protection policies, I will notify you and the Information Commissioner’s Office (ICO) within 72 hours and will seek to rectify this immediately.

Raising concerns

Should you have any concerns about my data protection practices, you can raise these directly with me. You can also notify the Information Commissioner’s Office. I am registered with ICO under the reference number ZB591433.

Changes to Services or Terms

I may modify these Terms and other terms related to your use of the Services (like the Privacy Policy) from time to time, by posting the changed terms on this website and/or in the Therapy Contract. All changes will be effective immediately upon posting unless they specify a later date. Changes will not apply retroactively. Please check these Terms periodically for changes — your continued use of the Services after new Terms become effective constitutes your binding acceptance of the new Terms.

Copyright

If you believe that copyrighted material has been inappropriately added to this site please contact me.