Terms & Conditions

What is Bonhay Therapy

I am Menah Raven-Ellison, an accredited CBT and EMDR therapist. I offer therapy services under the trading name Bonhay Therapy. You can contact me at menah@bonhaytherapy.com.

Terms of service

You can request a free, no-obligation consultation by completing this form or by emailing me.

If, following this call, we decide we want to work together, I will send you a Therapy Contract for you to sign and return to me. This contract will explain and define the terms of our relationship, including how to pay for, cancel or arrange sessions.

Fees are invoiced for once a month and are paid by bank transfer.

Using this website

By using this website, you agree to the terms on this page. This agreement shall be governed by English law.

Your therapy sessions

Everything that you discuss with me is confidential. Confidentiality will only be broken if there is concern about your safety or the safety of someone else or I am instructed to do so by a Court of Law. I will always endeavour to speak to you about this first.

During remote working, I will ensure that I am conducting online and telephone sessions in a quiet, private and confidential setting. I use Zoom video calling platform that offers end to end encryption to ensure maximum privacy. Please note however that I cannot be held responsible for any breaches that occur due to failures in this technology.

I discuss my clinical work with a supervisor. This is to ensure that I am offering you the best service possible. These conversations are bound by confidentiality and you will only be referred to by your first name.

I keep notes of each session. These are anonymised and are stored in a locked filing cabinet or within a password protected file on my laptop. These notes are for my use only and help to keep a track of everything that is being discussed. In line with BABCP guidelines, these notes will be kept securely for up to seven years after your therapy comes to an end. After this time, they will be confidentially destroyed.

If your sessions are paid for or arranged via a third party, (e.g. your employer, a friend, or a family member), other than payment requests, invoices or receipts your therapy information will not be shared. Details about what is discussed in your sessions will remain confidential between us. Any other information can only be shared if you provide your written consent.

Changes to Services or Terms

I may modify these Terms and other terms related to your use of the Services (like the Privacy Policy) from time to time, by posting the changed terms on this website and/or in the Therapy Contract. All changes will be effective immediately upon posting unless they specify a later date. Changes will not apply retroactively. Please check these Terms periodically for changes — your continued use of the Services after new Terms become effective constitutes your binding acceptance of the new Terms.

Copyright

If you believe that copyrighted material has been inappropriately added to this site please contact me.