Terms & Conditions

Last updated: [24th July 2026]

What is Bonhay Therapy

I am Menah Raven-Ellison, an accredited CBT therapist, also offering blended CBT and coaching support for perimenopause. I trade as Bonhay Therapy. You can contact me at menah@bonhaytherapy.com.


I am bound by the British Association for Behavioural & Cognitive Psychotherapies (BABCP) Standards of Conduct, Performance and Ethics, and by the Health and Care Professions Council (HCPC) Code of Conduct.

Getting started

You can request a free, no-obligation 30-minute consultation by completing this form or by emailing me. This call is a chance to talk through what's bringing you to therapy or coaching, and for us both to decide whether working together feels right.


If we decide to go ahead, I will send you a Therapy Contract to read, sign and return before our first full session. This contract sets out, in more detail, how we'll work together - including assessment, confidentiality, and the specifics of cancellation and payment.

Fees and payment

Session fees are confirmed before we begin working together, and may vary depending on the type of support you're receiving (for example, single sessions, packages, or top-up sessions - see my Services I offer for current rates).


Therapy and coaching with me can be funded in a few different ways:

  • Self-funded, where you pay directly. Fees are invoiced monthly and paid by bank transfer, unless otherwise agreed.

  • Funded by a family member or other third party, where someone other than you arranges and pays for sessions on your behalf. Other than payment requests, invoices or receipts, the content of your sessions remains confidential and will not be shared with the paying party - see my Privacy Statement for more detail.

  • Funded via insurance or an EAP (Employee Assistance Programme) provider, such as IPRS Health. In this case, payment is arranged directly with the relevant insurer or provider, in line with their own authorisation and billing process. Sessions will not begin until any necessary authorisation has been received.

Your Therapy Contract will confirm which payment arrangement applies to you.


If payments are not made on time and as agreed, I reserve the right to pause or end our sessions.

Cancellations

I ask for at least 24 hours' notice if you need to cancel or rearrange a session. Sessions cancelled with less than 24 hours' notice will be charged in full - please get in touch as soon as you can, and we'll always try to find an alternative time where appropriate.


If I need to cancel or rearrange a session - due to illness, holiday, or other circumstances - I will give you as much notice as possible and offer you an alternative time. If I'm unable to work with you for an extended period, I have arrangements in place to help ensure continuity of your care.

Confidentiality

Everything you discuss with me is confidential, with limited exceptions - including concern for your safety or someone else's, or where I'm required to share information by a Court of Law. Where possible, I will always discuss this with you first.


Full detail on confidentiality, clinical notes, supervision and your data rights is set out in my Privacy Statement and in your Therapy Contract.

No emergency service

I do not offer an emergency or out-of-hours service. If you are in crisis or at immediate risk, please contact 999, go to A&E, or call Samaritans on 116 123 (free, 24/7). If, during a session, I become concerned about your immediate safety, we will discuss this together and how to seek appropriate help.


You're welcome to contact me between sessions by email or phone; I may not be able to respond immediately, but I will get back to you as soon as I can.

Ending therapy

You can end our work together at any point, without further cost or obligation. I will not end our work together suddenly or without discussing this with you first, except in exceptional circumstances (for example, threats or acts of violence, or attending a session under the influence of alcohol or non-prescribed substances, which will bring our agreement to an immediate end).

Complaints

If you're unhappy with any aspect of our work together, I'd really value the chance to discuss this with you directly first. If you feel unable to do so, or aren't satisfied with my response, you have the right to raise a complaint with my professional body, the BABCP, on 0330 320 0851.


If your concern relates specifically to how your personal data has been handled, you can also contact the Information Commissioner's Office (ICO) - see my Privacy Statement for details.

Using this website

By using this website, you agree to the terms on this page. This agreement is governed by English law, and the courts of England and Wales will have jurisdiction over any disputes.


Content on this website is provided for general information only and does not constitute therapeutic advice. It is not a substitute for an individual assessment or for emergency support - see "No emergency service," above.
This website is intended for use by adults aged 18 and over.

Changes to Services or Terms

I may modify these Terms and other related terms (such as the Privacy Policy) from time to time, by posting the changed terms on this website and/or in your Therapy Contract. Changes will be effective immediately upon posting, unless a later date is specified, and will not apply retroactively. Please check these Terms periodically - your continued use of my services after new Terms become effective constitutes acceptance of those new Terms.

Copyright

© 2025–present Bonhay Therapy. All rights reserved. Material published by Bonhay Therapy on these web pages is copyright of Bonhay Therapy and may not be reproduced without permission.


If you believe copyrighted material has been inappropriately used on this site, please contact me.